15 Techniques Businesses Can Use To Ensure Balanced Employee-Customer Happiness

Virtually most tasks or functions of a business can be improved by ensuring a smooth feedback loop from all stakeholders. Customer service is no different. Creating a funnel that allows customers, employees, as well as others, to effectively and timely communicate their concerns and suggestions is the most effective way to collect comprehensive feedback, which can then be translated into actionable SOPs. - Kamyar Shah, World Consulting Group

Originally published at https://www.forbes.com/sites/forbescoachescouncil/2019/07/18/15-techniques-businesses-can-use-to-ensure-balanced-employee-customer-happiness/#6e9677441ebb